Chauffeur service in Crouch End, N8, from the Broadway to Hornsey Town Hall

A pick-up near Crouch Hill has rules of its own, because station kerbs are enforced properly and a rank is not a waiting bay. We use the side of Crouch Hill that tolerates a stationary car, and you are told which side that is.

If you have forgotten something the car turns round in Crouch End. That costs a few minutes at the Crouch End end and nothing at all next to discovering it at the London City check-in desk.

• The car holds on Crouch End Broadway when the kerb outside your door will not take it
• Cases carried from the door in Crouch End rather than watched
• Chauffeur briefed on the Crouch End address before the car sets off
• Water, a charger and a cabin set for whatever Crouch End is doing that morning

Coming into London City off a night flight, with Crouch End still to reach, is when the difference shows. You are tired, the London City hall is long, Crouch End is still to come, and the useful thing is not a discount but somebody taking the trolley off you.

The cabin is warm before you reach it at London City and quiet for the whole run into Crouch End. If you want to sleep for the 30-60 minutes back to Crouch End, that is the expected use of the back seat rather than an imposition on anybody.

• A diversion away from London City requoted for Crouch End in writing, not argued about
• Late landings still end with the cases at your door in Crouch End
• Return route into Crouch End chosen at the airport exit rather than in advance
• A second drop in Muswell Hill priced into the same booking

We treat a train into Crouch Hill the way we treat a flight. Twenty minutes lost somewhere before Crouch Hill moves the chauffeur's start time in Crouch End and changes nothing else about your booking.

Where a car into Crouch End and a train are on the same itinerary, one written quotation covers both from our side. You are not assembling a Crouch End journey out of separate arrangements that each assume the others went well.