LGLegal and policies

The documents behind a booking

Name: First Class Chauffeurs
Telephone: +44 7775 554848

Twelve documents cover the whole of how First Class Chauffeurs works: the contract you enter into when you accept a quotation, the operational policies that govern a journey, and the statements we publish about data, access and this website. All twelve took effect on 1 September 2026 and none of them is longer than it needs to be.

Twelve documentsPlain EnglishEngland and Wales

Start here

For a first booking, the terms and conditions is the parent document and the other eleven hang off it. For an airport run tomorrow morning, the booking terms carry the waiting allowances and the privacy policy explains what happens to the flight number you send us.

Terms and conditions Privacy policy

Documents: 12
In force from: 1 September 2026
Governing law: England and Wales
Questions to: info@firstclass-chauffeurs.co.uk

IXEvery document

All twelve, in the order they matter

Each card says what the document is for. None of them is a wall of defined terms with a signature block at the end.

01Terms and conditionsThe terms on which we quote for and drive a journey: how a booking is formed, what we promise, our liability, and the rights UK consumer law gives you.Read more

02Privacy policyHow we handle personal data. This site collects nothing and posts nothing to a server. What happens once an enquiry reaches us, and your UK GDPR rights.Read more

03Cookie policyWhat this website stores in your browser. With no analytics configured it sets no cookies of its own; here is what changes if measurement is switched on.Read more

04Booking termsHow a chauffeur booking is quoted, confirmed and run: waiting allowances at an address and at arrivals, flight tracking, meeting points and amendments.Read more

05Cancellation policyWhat it costs to cancel a chauffeur booking, band by band, what counts as a no-show, and how the fourteen-day distance selling right works alongside it.Read more

06Payment termsHow a chauffeur journey is priced and paid for: what the fare includes, what is charged only if it happens, when payment falls due, deposits and refunds.Read more

07Passenger conductWhat is expected inside the car: seat belts, smoking and vaping, drink, mess, passenger numbers, and the point at which a chauffeur will end a journey.Read more

08Luggage policyWhat fits, what we cannot carry, who lifts what, and what happens to property left in the car. Declare cases at booking so the right vehicle class is sent.Read more

09Child seats and safetyUK law on child car seats, how much notice we need to fit the right one, what we carry, and what cannot be guaranteed if a seat is asked for on the day.Read more

10Accessibility statementAccess in the cars and on this site: what we can do, what we cannot, the WCAG 2.2 AA target, what has not been tested, and how to report a barrier.Read more

11Complaints procedureHow to complain about a journey, what to include, the response times we work to at each stage, what we can put right, and where to go if we cannot agree.Read more

12Website disclaimerWhat this site is and is not: guide figures rather than offers, illustrative photography, manufacturer trade marks, external links and copyright.Read more

RGA reading guide

Which one you actually need

Nobody reads twelve documents in an evening. These are the three groups they fall into, and the shortest honest route to the answer you came for.

The contract

What you agree to when you accept a quotation, and everything about money and notice.

On the road

The rules that apply once a car is on its way to you.

The business and this site

Data, access, putting things right, and what the pages here do and do not promise.

WHHow these were written

Written to be read, not to be survived

Three decisions shaped this set, and they are worth stating because they are unusual.

The first is that nothing here is claimed that has not been confirmed. There is no invented licence reference, no membership badge, no accreditation and no registration number sitting in a sentence to make a paragraph look more official. Where a detail is genuinely not published yet, the sentence that would have carried it simply is not on the page.

The second is that the limits on our liability stop where the law says they must. Clause 11 of the terms and conditions is the one to read first: liability for death or personal injury caused by negligence, and for fraud, is not limited at all, and any wording anywhere in this set that appears to do so has no effect.

The third is that no document repeats another. Waiting allowances are defined once, in the booking terms, and referred to from the payment terms and the cancellation policy rather than restated with slightly different numbers. Cross-references point at clause numbers so you can check them.

QUAsk a person

If a clause does not answer your question

Quote the document and the clause number, and you will get an answer from somebody who can change the wording if it turns out to be wrong.

Email: info@firstclass-chauffeurs.co.uk
Telephone and WhatsApp: +44 7775 554848
Reservations answered around the clock, every day of the year.

FCReservations

The documents are the boring half. The driving is the point.

Give us the date, the pick-up and the destination, and a fixed written quotation comes back with the vehicle class, the arrival time and what the figure covers.

Get a quote on WhatsApp Call +44 7775 554848

Telephone: +44 7775 554848
Email: info@firstclass-chauffeurs.co.uk
Hours: Reservations answered around the clock, every day of the year.