Chauffeur service in Islington, N1, from Upper Street to Highbury Fields

We would rather sit outside your Islington door for ten minutes than arrive at London City with none. The collection time on a Islington booking is set with that bias, and it is why the drive itself is usually unremarkable.

Where somebody is staying behind, the car carries on afterwards: back into Islington, on to Canonbury, or held for a later collection. It remains one Islington booking and one price either way.

We treat the arrival as the harder half of a Islington job. Anyone can drive from Islington to London City; being in the right hall at the right minute after a delayed flight is the part that takes attention.

A Islington return booked at the same time as the outbound leg is the simplest version of this. Same chauffeur, same car, same door in Islington, and one written price covering both halves of the trip.

• Private arrivals met airside at the London City handling agent, then driven to Islington
• No telephone call from an London City car park before the run to Islington
• Terminal checked against your flight number before you fly home to Islington
• The same chauffeur who drove you out of Islington

A collection at Union Chapel works differently from one at a house. The chauffeur speaks to the desk, waits where the building's own arrangements allow in Islington, and comes to the door rather than expecting you to find a forecourt.

The whole collection should take about ninety seconds from the door in Islington to a moving car. That is the figure a Islington pick-up is built around, and everything above exists to protect it.

• One message naming exactly where the car is standing in Islington
• Luggage loaded at the Islington kerb, doors held, no waiting on the pavement
• The stopping point on Liverpool Road agreed before the morning rather than during it
• No meter and no waiting charge on a residential collection in Islington