No. A late landing happens before the waiting allowance begins, because that allowance is measured from the moment you reach the arrivals hall. The chauffeur is repositioned during a long delay rather than parked, so nothing accumulates on your invoice while you are in the air.
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Airports
Contact
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01/The short answer
No. A late landing happens before the waiting allowance begins, because that allowance is measured from the moment you reach the arrivals hall. The chauffeur is repositioned during a long delay rather than parked, so nothing accumulates on your invoice while you are in the air.
The distinction between a flight delay and a passenger delay is the whole of the answer here. One is outside your control and is absorbed. The other is a car standing outside a building while somebody finishes a call, and that is a different thing.
QA-01/Where the clock actually starts
Where the clock actually starts
Not at the scheduled arrival, and not at touchdown. It starts when you emerge into the arrivals hall, which is the first moment the timing has anything to do with you. Everything before it, taxiing, immigration, the carousel, sits outside the count.
That is why a two hour delay to an aircraft does not appear anywhere on an invoice. The booking simply shifts, and the chauffeur is where they need to be for the new arrival rather than for the printed one.
QA-02/The one cost a delay can touch
The one cost a delay can touch
The short stay car park fee, if the chauffeur had already parked before the delay was known. That is an airport charge passed through at cost, and it is the reason cars leave and return on long delays rather than sitting there.
On a very late arrival the practical answer is often a kerbside collection instead, which removes the car park from the equation entirely. The chauffeur waits nearby and comes to the pickup area when you ring.
Flight delay: absorbed, never charged as waiting
Waiting allowance measured from the arrivals hall
Car repositioned on long delays rather than parked
Car park fee passed through at cost, and minimised
Cancellation for a cancelled flight: no penalty
QA-03/When waiting does become chargeable
When waiting does become chargeable
Once you are landside and past the allowance. That happens rarely, and almost always because a passenger has chosen to stop for something rather than because an airline misbehaved. It is charged at the vehicle's hourly rate, in the same units as the rest of the booking.
If you know in advance you will want an hour at the airport, book it as time rather than letting the allowance run out. An hour of E-Class time booked deliberately is cheaper and calmer than a conversation afterwards about how long you were.
QA-04/What happens if the flight never arrives
What happens if the flight never arrives
A cancellation is not treated as a client cancellation, and nothing is charged. Tell us as soon as you know and the car is released rather than sitting at a terminal waiting for an aircraft that has been sent back to stand.
Where you are rebooked onto a later flight or a different day, the booking moves with you. That includes a rebooking onto a different airport, which is a bigger change but a perfectly ordinary one to make.
What if the delay means my collection is now at three in the morning?
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It goes ahead at the same rate. There is no night tariff, so a collection pushed from ten in the evening to three in the morning costs what it always did. The chauffeur allocated may change, and you are told if it does.
Do you charge if I am delayed rather than the flight?
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Only past the free allowance, and only for time you are landside. A slow carousel or a customs check is not you being late, it is the arrival taking as long as it takes, and it sits inside the same treatment as a delayed aircraft.
Is the fare higher on a rebooked flight the next day?
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No. The journey is the same journey, so the fixed fare is unchanged. What can change is the vehicle, if the one originally allocated is committed elsewhere on the new date, and any difference in class is discussed rather than applied.
Tell us the journey. We will send the price in writing.
Message us the date, the pick-up and where you are going. You will get a fixed written quotation with the vehicle, the chauffeur’s arrival time and what the figure includes — no form to fill in, and no estimate that moves later.
